Returns & Exchanges
Please note we only offer exchanges and no returns/refunds at this point. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be defective or damaged.
If you need to exchange it for the same item, send us an email at https://westcoastdesigns.ca/pages/contact It must also be in the original packaging.
The following types of products are not eligible for returns, exchanges or credits
- Sale items
- Discounted items
- Items purchased with a store credit
To complete your exchange, we require a receipt or proof of purchase.
Cancelling an order
An order cannot be cancelled or refunded once it is shipped.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.